Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Return conditions:
To be eligible for a return, the item must:

• Be unworn and unwashed
• Be in its original condition, with tags attached
• Be in its original packaging
• For hygiene items: remain sealed and unopened

How do I start a return?
Start your return easily by completing the return form on our website. Once your request has been approved, you will receive the return address and further instructions. Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer.

Damages and issues:
Please inspect your order upon delivery. Contact us immediately at hello@shonniecollection.com if your item is defective, damaged, or if you received the wrong item.

Exceptions:
Hygiene items that are not sealed and unopened cannot be returned.

Exchanges:
Return the item using our return form and place a new order for the desired item once your return has been approved.

14-day European Union cooling-off period:
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason. The item must be unworn, unwashed, in its original condition, with tags attached, and in its original packaging.

Refunds:
Once we have received and inspected your return, your refund will be processed within 7–14 business days using your original payment method. You will also receive a confirmation by email. Please contact us at hello@shonniecollection.com if your refund has not been processed after 15 business days.