Frequently asked questions

Returning is easy. Go to our returns page, fill in your order details and follow the steps. You'll receive a return label by email.

✓ Easy online  ✓ Clear steps

After receiving your return, we process your refund within 5–7 business days. You'll receive a confirmation email once done.

✓ Fast refund  ✓ Automatic confirmation

Items can be returned within 14 days of receipt, provided they are unworn, unwashed and with original tags. For hygiene reasons, lingerie can only be returned if unopened.

Return costs are at the customer's expense, unless the item was damaged or incorrectly delivered. In that case, we provide a free return label.

✓ Free if it's our mistake

Yes, you can return multiple items at once.
Add all items in one return — this makes processing faster and easier.

✓ All sorted in one go — no hassle

Yes, exchanging for a different size is possible.
Exchanging is often faster than returning — so you'll have the right fit sooner. Contact us and we'll arrange it for you.

✓ Easy exchange — the right size fast

We'll sort it out for you right away.
Did your item arrive damaged or incorrect? Contact us within 48 hours — we'll quickly find a suitable solution, such as a replacement or refund.

✓ We take responsibility immediately

For hygiene reasons, we only accept unused items in their original condition, with tags and packaging.
Trying on is allowed, as long as the product remains clean and unworn. Not sure? Feel free to contact us.

✓ Transparent policy — no surprises

Delivery within Belgium and the Netherlands takes an average of 2–3 business days.
Within Europe 3–7 business days.

✓ Reliable delivery  ✓ Real-time tracking

Shipping costs €5.95 within Belgium and the Netherlands.
Free shipping on orders from €85.
For Europe, shipping starts from €9.95.

✓ Free shipping from €85 — shop worry-free

Yes, orders from €85 ship free within Belgium and the Netherlands.

✓ Free shipping from €85 — shop worry-free

After shipping, you'll automatically receive a Track & Trace link by email. Follow your package step by step.

✓ Automatic notification  ✓ Real-time updates

We deliver in Belgium, the Netherlands and across Europe — fast and reliable with Track & Trace.

✓ Delivery across Europe — always trackable

We ship with Bpost, PostNL and DHL, depending on your location. This guarantees fast and reliable delivery.

We do everything we can to deliver your order on time.
Is there a delay? Contact us — we'll help you right away and find a quick solution.

✓ Fast support — we sort it out immediately

As long as your order hasn't been processed or shipped, we can adjust or cancel it. Contact us as soon as possible by email.

✓ Fast response  ✓ Customer-focused

Yes — after your order you'll immediately receive a confirmation by email with an overview of your purchase and the expected delivery time.

We process orders quickly, so changes aren't always possible.
Contact us right away — we'll immediately check what we can still adjust for you.

✓ Fast support — we act with you immediately

Contact us as soon as possible.
Has your order not been shipped yet? We'll correct it right away.

✓ Quickly corrected — no worries

Once your order has been shipped, it can no longer be cancelled.
You can easily return your order after receiving it.

We accept Bancontact, Visa, Mastercard, and other securd payment options and other secure payment methods. Payment is fast and secure.

✓ Secure & encrypted  ✓ Multiple options

Absolutely. All payments go through secure and certified payment providers. Your data is never stored or shared.

✓ SSL security  ✓ 100% safe

Your payment is processed immediately once it's successfully completed.
We then start processing your order right away.

✓ Instantly confirmed & quickly handled

We currently don't offer buy now, pay later.
You can pay securely via Bancontact, Visa, Mastercard and other payment options.

✓ 100% safe and direct payment methods

A payment can fail due to insufficient balance, incorrect details or an interruption during checkout.
Try again or choose a different payment method.
Still not working? Contact us — we'll help you right away.

✓ Fast help with payment issues